At VestSurgicalMart, we are committed to ensuring your complete satisfaction with every purchase. If for any reason you are not fully satisfied with your order, we offer a simple and transparent return process.

Return Eligibility

Items must be returned within 30 days of delivery.

Products must be unused, in their original condition, and returned with all original packaging and accessories.

Custom-made or special-order items are non-returnable, unless defective or damaged upon arrival.

How to Initiate a Return

To initiate a return, please contact our customer support at [your email/contact form link] with the following:

Order number

Reason for return

Photos if the item arrived damaged or incorrect

Once approved, we will provide you with a Return Authorization (RA) number and instructions for shipping.

Return Shipping

Customers are responsible for return shipping costs unless the product is damaged, defective, or incorrect due to our error.

We recommend using a trackable shipping method to ensure safe return.

Refunds

Refunds are processed within 5–10 business days of receiving the returned item.

Refunds will be issued to the original payment method.

Shipping fees (if any) are non-refundable, unless the return is due to an error on our part.

Damaged or Defective Items

If your item arrives damaged or is defective, please notify us within 48 hours of delivery. We will replace the item or issue a full refund at no additional cost.

Exchanges

We do not offer direct exchanges. If you need a different item, please return the original product and place a new order.